[xa_acc style=”xa-default” ][xa_slide title=”How do I register on the ARM Academy eLearning platform? ” icon=”Select Icon—“]Click Login from the home page. In the fields provided, just enter your work email address (typed in full) and your password (system password) and click Login. After this, because you are just logging in for the first time, you will be prompted to enter more details about yourself e.g. your First Name and Last Name. Try not to type a new password other than your existing one (so as to retain it). To enter more details about yourself e.g. your department, your preferred profile Photo/Image, your Mobile number etc, click Edit Profile at the top left of the page. After you complete all, an automatic Welcome Email will be sent to your email. [/xa_slide][xa_slide title=”I am getting the message Username or password is incorrect. Please try again, making sure the CAPS LOCK key is off ” icon=”Select Icon—“]It is possible you have entered a wrong, incomplete email address, AND/OR a wrong password. Re-check to ensure you are entering the correct details. Also, check to ensure your CAPS LOCK key is off. A sample login email can be [email protected] Click I forgot my password if you can’t remember your password. You will be prompted to re-enter your email address where a RESET password will be automatically mailed to. [/xa_slide][xa_slide title=”How can I edit my details (change First Name, Last Name, email address, etc.) on ARM Academy eLearning platform? ” icon=”Select Icon—“]Should you need to change any of your personal details, such as First Name, Last Name, Telephone, Email address, etc. associated with your profile on the ARM Academy platform, you can log in and click Edit Profile at the top left of the page.[/xa_slide][xa_slide title=”On what alternative platforms can I access/view ARM Academy eLearning courses?” icon=”Select Icon—“]On mobile devices such as Smart Phones, Tablets, iPads etc. Note: If you are using an iPad, it will be necessary you download the Articulate App from the Apple Store. This app makes viewing and navigating courses possible on the iPad. Refer to the last page of this document.[/xa_slide][xa_slide title=”What are the minimum system requirements for accessing ARM Academy ELearning courses? ” icon=”Select Icon—“]Minimum system requirements for accessing ARM Academy Elearning courses are: Internet access (works on all speeds, although the faster the better), Google Chrome Browser (recommended), Audio enabled PC, and an Ear phone/Speaker. You can carry out an LMS Compatibility System/PC Check by clicking the link: http://supportdetails.com: Type your Name, your Email, and [email protected] as the Recipient email address (where the Report will be sent to). [/xa_slide][xa_slide title=”How do I run a System Check to be sure my PC is compatible?” icon=”Select Icon—“]You can carry out an LMS Compatibility System/PC Check by clicking the link: http://supportdetails.com: Type your Name, your Email, and [email protected] as the Recipient email address (where the Report will be sent to). Once we get this, we will send you a mail if your PC requires any attention.[/xa_slide][xa_slide title=”Text is too small in course window or course window too small ” icon=”Select Icon—“]To enlarge/reduce the page size/course you can: Zoom in (enlarge): Press Ctrl and + Zoom out (reduce): Press Ctrl and – Reset (Original size): You can also look for Zoom option under the menus of your Web Browser. You can also look out for a button that can switch the course window into a Full-Screen Display. This display size is recommended for better focus and effective learning time.[/xa_slide][xa_slide title=”How do I begin my course? ” icon=”Select Icon—“]Once you have logged into the ARM Academy eLearning platform, you should see a course or a list of courses scheduled for you. Right in front of each one of them is a percentage box icon that tracks your progress on the course. It is initially 0% and keeps increasing e.g. when you attend the course halfway to continue at another time. When you finally complete a course, the 0% is changed to either 100% or a round green tick icon symbolizing Done/Completed. To start a course, simply click on the course title, for example, Introduction to Risk Management. It opens another page where you see Start Lesson [/xa_slide][xa_slide title=”I am logged in but can’t see any course scheduled for me” icon=”Select Icon—“]Be sure you are checking within the course availability date period. If you come before the start date or after the course expiry date, you will definitely not see the course(s) displayed. In this situation, contact us via email or phone. (Extension: 133/287)[/xa_slide][xa_slide title=”You get this error message: ” icon=”Select Icon—“]Adobe Flash Player Error: The application requires Adobe’s Flash player, running at least version 8. It seems your browser does not have this at the moment. Please download the latest Adobe Flash Player. If you still get this message, then your browser is stopping the scripts on this page from running. What do you do? Contact your IT Department. This simply means your browser needs an updated flash player to work. [/xa_slide][xa_slide title=”How to take a screenshot (Also called a screen grab or print screen) ” icon=”Select Icon—“]Press PrtScn, located on the upper right of the keyboard. Go into any application e.g. your Email compose window (HTML) or a Microsoft Word document, press Ctrl+V or click Paste. You may be requested to do this in the efforts of troubleshooting/finding a solution to a problem you’re experiencing on the system/platform[/xa_slide]
[xa_slide title=”Navigating around the ARM Academy LMS” icon=”Select Icon—“]The ARM Academy Learning Management System (LMS) is structured into four (4) sections:
i) The Menu area,
ii) The Search space,
iii) The Course tab; and
iv) The Course Display area.
— The Menu comprises the following buttons: Home, Messages, Calendar, Discussions, Reports, Knowledge Bank.
— The Search space is used to search for courses/trainings that one has been scheduled for on the platform.
— The Course tab has four options: All Courses, Course In-Progress, New Courses, and Recently Completed Courses
— The Course Display area shows a thumbnail of courses on the platform
[xa_slide title=”What is ARM Knowledge Bank?” icon=”Select Icon—“]The ARM Academy Knowledge Management System (a.k.a. Knowledge Bank) is an online solution that warehouses relevant knowledge about ARM, facilitate knowledge capturing, sharing, dissemination and application across the firm.
The system is a separate section of the ARM Academy Learning Management System (LMS) hosting historical information about the firm, and other relevant resources in form of Case Studies, Articles and Reports. To go to the Knowledge Bank, click “Knowledge Bank” on the Menu bar.
[xa_slide title=”How Do I Launch A Course?” icon=”Select Icon—“]1) Simply search for the course by typing the course title in full or part e.g. Customer Experience…
2) Wait for the search to return a result
3) Click on the thumbnail of the course of your choice
4) Click the Start button
5) Click the “Click to Start” button to launch and commence the course
Kindly note that the courses are tracked as you make progress. A 0% Completed status means the course has not started. 50% Completed means you are half-way on the course.
[xa_slide title=”How to use the Group Lesson Key?” icon=”Select Icon—“]1) A Group Lesson key is a long chain of text and numbers e.g. 909a394SST3949aa349345 that gives you access to a course on the ARM Academy LMS. Some courses require you access them using the specific group lesson key provided.
To Use the Group Lesson Key, follow the steps below:
1) Copy the group lesson key (without spaces) from the course schedule email sent to you
2) Click the “Hello your name” option at the top right corner of the page
3) Select ‘Group Key’
4) Paste the key provided from the course email into the ‘Group Key’ field accessible by clicking ‘on the top right corner of your LMS page
5) Click the Submit button. You should be added to the course automatically.
Furthermore, you may refresh the page and look out for the title of the course (on the course display area).
[xa_slide title=”Messaging the Academy” icon=”Select Icon—“]One of the quickest routes to get an ARM Academy staff to resolve an issue on the learning platform is to leverage the ‘Messages’ feature on the ARM Academy LMS page. The saves you the stress of sending an email or trying to call ARM Academy’s phone extension.
Follow the steps below to use the “Messages” feature:
1) Click Messages on the menu bar.
2) Click the New Message to compose a new message. Existing messages can be seen automatically lined up in the inbox area.
3) On the new message window, type the recipient(s) email address e.g. Administrator, [email protected]
4) Give your message a subject e.g. “I Can’t Access A Course”
5) Type the body of your message in the space provided. You can include a telephone number if necessary; also provide an attachment e.g. screenshot if possible.
6) Click the “Send Message”
Responses from the ARM Academy staff comes right into your message folder on the LMS, the same point from which it was generated. Kindly note that you may also receive a copy of the message as an email in your work email.
[xa_slide title=”Updating your account details or Changing your password” icon=”Select Icon—“]There may be a need to update details such as phone number, job role, job biography, password etc. You can get this done on the ARM Academy LMS by following the steps below:
1) Click the “Hello your name” option at the top right corner of the page
2) Click the “Account” option
3) Enter the necessary details
4) Click the “Update” button. Your details get saved immediately.
[xa_slide title=”Can I ask ARM Academy for a course I can’t find on my training calendar?” icon=”Select Icon—“]Absolutely yes! If you can’t find a course on the ARM Academy LMS, you can send an email to ARM Academy or drop a message via the ‘Message’ feature.
[xa_slide title=”About the Learners’ Forum” icon=”Select Icon—“]Some ARM Academy courses require that learners join an online forum for discussing and sharing ideas. The Learners Forum is designed to:
— Share practical knowledge, insights, perspectives, and experiences;
— Encourage continuous coaching and handholding;
— Increase engagement and collaboration among staff members generally; and
— Identify concerns real-time, and possibly come up with solutions to them.
Once you are scheduled for a course that falls under this category, you should get profiled automatically, and receive subsequent emails informing you about the Forum.